{"id":2505,"date":"2016-03-09T05:58:27","date_gmt":"2016-03-09T05:58:27","guid":{"rendered":"https:\/\/electro.madrasthemes.com\/?page_id=2505"},"modified":"2024-12-24T03:35:47","modified_gmt":"2024-12-24T03:35:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.shoptoners.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row el_class=&#8221;inner-top-xs&#8221;][vc_column][vc_toggle title=&#8221;What Shipping Methods Are Available?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864577831-bdb5bc1a-4a98&#8243;]We ship with tracking using Canada Post, Purolator, UPS, FedEx, Canpar, Loomis Express or DHL.[\/vc_toggle][vc_toggle title=&#8221;How Long Will it Take To Get My Package?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864633996-9b7e4f16-199e&#8221;]For Canadian customers expected delivery is between 1 to 7 business days.<br \/>\nFor USA customers expected delivery is between 1 to 2 weeks.<br \/>\nFor International customers expected delivery is between 2 to 4 weeks.[\/vc_toggle][vc_toggle title=&#8221;Do you ship internationally? Do you ship to P.O. Boxes?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864665894-b82f7067-8407&#8243;]Yes we do. Canada Post is able to ship worldwide and P.O. Boxes are not a problem.[\/vc_toggle][vc_toggle title=&#8221;How Do I Track My Order?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864700197-4c554837-f084&#8243;]<\/p>\n<h3><span lang=\"EN-CA\">Click here:\u00a0<\/span><span lang=\"EN-CA\"><a href=\"https:\/\/web.archive.org\/web\/20211006014359\/https:\/\/www.shoptoners.com\/track-your-order\/\">https:\/\/www.shoptoners.com\/track-your-order\/<\/a><\/span><\/h3>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you offer local pickup?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864738156-c9e9af2d-48c9&#8243;]<span lang=\"EN-CA\">Yes, we do, but you must notify us ahead of time so we can put the item aside for you. We have a pickup counter in Brossard, Quebec. We don\u2019t charge a handling fee if you do a local pickup.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Are your products brand new?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864765251-4a22323b-b290&#8243;]<span lang=\"EN-CA\">All the products we sell are brand new factory sealed. If a product is not new, it will be clearly mentioned on the website.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What is the return policy?&#8221; css=&#8221;&#8221;]<span lang=\"EN-CA\">\u2022 Items must be returned within 14 days of receiving the item to obtain a FULL refund.<\/span><\/p>\n<p><span lang=\"EN-CA\">\u2022 Returned items must be in the original packaging with all the items included by the manufacturer (all manuals, accessories and bonus material).<\/span><\/p>\n<p><span lang=\"EN-CA\">\u2022 Restocking fees will be charged if the returned item is not in a resalable condition.<\/span><\/p>\n<p><span lang=\"EN-CA\">\u2022 Buyers are responsible for the return postage.<\/span><\/p>\n<p><span lang=\"EN-CA\">\u2022 There is no refund on these items if the original factory seal has been opened or removed: Video Games, Software, Movies &amp; Videos, Music CD\u2019s and LP\u2019s, Blank Media, Batteries and Office Supply Consumables (Ink, Toners, etc.).<\/span><\/p>\n<p><span lang=\"EN-CA\">\u00a0<\/span><span lang=\"EN-CA\">\u2022 There are no refunds on service fees, delivery fees, customs fees, installation fees, books, and magazines.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What is the difference between Open Box and Used?&#8221; css=&#8221;&#8221;]When we mention the product is an open box product, it means a customer purchased a brand-new product and returned the item. We then test the product to make sure it is good for resell. The product itself looks new; just the packaging is either missing or opened. When we mention the product is a used product, the item for sale has some signs of cosmetic wear. The item may be a floor model or a store return, but it is fully operational.[\/vc_toggle][vc_toggle title=&#8221;What are my payment options?&#8221; css=&#8221;&#8221;]We do accept cash payments if you are making a local pickup. We also accept Visa, MasterCard, American Express, Discover, PayPal, Interac email payments and Bitcoins. No cheques.[\/vc_toggle][vc_toggle title=&#8221;Do you charge sales tax? Do you charge custom duties?&#8221; css=&#8221;&#8221;]We collect sales taxes within Canada only (on the items being sold and on shipping charges).<br \/>\nFor customers outside of Canada we are not responsible of any custom duties and\/or fees.[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row el_class=&#8221;inner-top-xs&#8221;][vc_column][vc_toggle title=&#8221;What Shipping Methods Are Available?&#8221; css=&#8221;&#8221; el_id=&#8221;1459864577831-bdb5bc1a-4a98&#8243;]We ship with tracking using Canada Post, Purolator, UPS, FedEx, Canpar, Loomis Express or DHL.[\/vc_toggle][vc_toggle title=&#8221;How Long Will it Take To Get<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2505","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/pages\/2505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/comments?post=2505"}],"version-history":[{"count":5,"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/pages\/2505\/revisions"}],"predecessor-version":[{"id":7742,"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/pages\/2505\/revisions\/7742"}],"wp:attachment":[{"href":"https:\/\/www.shoptoners.com\/index.php\/wp-json\/wp\/v2\/media?parent=2505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}